When prompted to Open or Save the downloaded file, select the option to save it. Then double-click the file to open it after it has downloaded completely. If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution. If the temporary Internet file cache is too small to contain the file as it downloads, the download fails. Many factors, such as connection type and network traffic, affect download speed.
The following table provides estimated download times for different file sizes at typical connection speeds. For faster downloads, avoid peak hours 9am to 6pm Eastern time.
Demand for downloads can also be high the first week after a product release. Some products—typically applications that are about 1 GB or larger—require that you have a broadband Internet connection for download. Note: When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time.
Note: The estimates in this table assume ideal network conditions. Your actual download time can be longer. If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www.
Follow the steps below:. Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings.
Go back to the trial download page, reload the page press F5 or click the Refresh icon , and click Download. Visit the Adobe community forums to see if other users are experiencing similar download and installation problems. Visit the Downloading, Installing, Setting Up forum or find the forum for your product.
Try posting your problem on the forums for interactive troubleshooting. Note: When posting on forums, include your operating system and your product's version number in your message. Legal Notices Online Privacy Policy. Troubleshoot download problems Search. All Apps User Guide. Select an article: Select an article:.
Having trouble downloading non—Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non—Creative Cloud products.
Try this first. Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Can't download a non—Creative Cloud purchased product? See Troubleshoot Akamai Download Manager downloads. Can't download a trial that uses Akamai Download Manager? Includes Acrobat X Pro. See Can't download trial Akamai Download Manager. Try this second.
Didn't find what you needed in Try this first? Try one or more of the following tasks. Use a different browser. Make sure that your computer meets the Akamai Download Manager minimum system requirements. Allow pop-up windows and cookies. Check your connectivity. Visit the Adobe website to make sure that you are connected to the Internet.
Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check. For step-by-step instructions, see Install an older version of Adobe Reader Windows. An unstable Internet connection can prevent you from downloading from other websites. Try downloading a file from another website, such as www.
If the problem persists, contact your network administrator, help desk resource, or Internet service provider ISP. After you establish a stable Internet connection, try to download the file again. If the original attempt to download the file was interrupted, restart the download process within the web browser you were using. A high volume of activity can interfere with an Internet connection.
For best results, try to download files when there is less activity for example, late in the evening, early in the morning, or on weekends. Try downloading the Acrobat Reader installer directly. Video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website.
To determine the manufacturer of a video card, view the card's properties in Device Manager. You cannot install Acrobat Reader onto a network drive and share it on multiple workstations.
Instead, install Acrobat Reader onto each workstation or in each user's folder. Make sure that the Internet Explorer security default level is set to Medium. This level allows viewing ActiveX controls.
To set browser security to Medium, follow these steps:. In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner. Click the Default level button. If the Default level button is dimmed, continue to the next step. Move the slider until the security level is Medium , and then click Apply.
Move the slider until the security level is Medium , click Apply , and then click OK. To enable JavaScript, follow the steps below specific to your browser. See the browser documentation for more information.
Click the Security tab, and then select the Trusted Sites zone. Enable scripting for the Internet zone as well: Select the Internet zone, click the Custom level button, and then set Active Scripting to Enable. JavaScript is enabled by default in Firefox and requires no additional installation. For more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages.
Make sure Allow all sites to run JavaScript is selected, and then click Done. Try to download Acrobat Reader again. If you get a specific error code or message when you download or install Reader, enter it in the Adobe Community Help search tool above. Visit the forums. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product's version number.
Legal Notices Online Privacy Policy. Troubleshoot Acrobat Reader installation Windows Search. Known issues. Authenticating proxy servers. Antivirus software. System requirements. Troubleshoot download problems. Nothing happens. A file stops downloading prematurely. Any of the following error messages appear: "The server returned extended information.
0コメント